Returns & Refunds
Everything Custom Rigid Boxes Online sells is made to order: your size, your artwork, your quantity. An order made for one customer cannot be sold to another, so our rules differ from those of a shop that sells stock items. Please read them before approving a proof.
1. Returns
We do not accept returns or exchanges of custom custom rigid boxes, whether the order was placed in the shop or through a quote.
2. If the mistake is ours
Our fault means one of three things: the print differs from your approved proof, the size or style differs from the agreed specification, or the goods arrived with crushed lids, loose magnets or marks on the wrap. In those cases we reprint the order for an extra 30% of its original value.
3. What a reprint does not cover
A reprint is not available for spelling, layout, picture quality or colour decisions that appeared on the proof you signed off. Slight shade variation between screen and print is to be expected.
4. Reporting a problem
Tell us within 5 business days of delivery by email (info@custom-rigid-boxes.online) or phone ((914) 435-5154). We need your order number and photos showing the problem and the outer box. Please hold on to the boxes; we may ask for samples. We cannot accept claims after 5 business days.
5. Refunds
Money is returned only where we cannot make the order, for example because the stock or size is not available. The refund goes to the original payment method. Printed and shipped orders are not eligible.
6. Rush orders
The fee for 5-business-day rush production is non-refundable from the moment production starts.
7. Samples
We send samples of past work free of charge so you can check materials. A sample produced to your artwork or dimensions is paid for and cannot be refunded once made.
8. Cancelling
An order can be cancelled free of charge up to the moment you approve the proof. Approved orders go straight to production and cannot be cancelled.
Contact
Custom Rigid Boxes Online
Email: info@custom-rigid-boxes.online
Phone: (914) 435-5154